8+ years across product management, category growth, operations, and business strategy. Strongest where customer experience, marketplace systems, and execution-heavy product problems meet.
Designed partner allocation and supply-quality systems that improved matching, reliability, and customer experience.
Worked on booking journeys, lead intent, customer anxiety, and conversion-focused product experiments.
Built and scaled new service offerings by combining product thinking, pricing, operations, and GTM execution.
The through-line across my career is simple: I understand messy operating realities, convert them into structured systems, and work with teams to turn them into measurable business outcomes.
Owned product and business outcomes across allocation systems, booking flows, vendor performance, pricing, supply reliability, and category expansion. Recent work includes Packers & Movers product ownership and the 0→1 build of Load Assist.
Worked on category launch, serviceability expansion, return reduction, and operating rhythm for large appliances and hardware categories.
Managed services growth, customer retention, and an IoT monitoring dashboard initiative that became a key USP for AMC contracts.
Problem definition, prioritisation, PRDs, experiment design, user flows, and product-business trade-offs.
Allocation logic, matching quality, supply performance, fairness, pricing, fulfilment, and operational reliability.
Funnel conversion, category expansion, process design, SLA systems, dashboards, and cross-functional execution.